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Service is our top priority. Should it ever happen that you are not satisfied with our goods, you have the opportunity to send them back.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must notify us, Arabian Plates, Monika Bäter-Moosburner, Straßweb 1, D-94436 Ruhstorf / Simbach, Germany, fax: +49 (0) 99 54 - 700 85 55, e-mail: info[at], by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the model withdrawal form shown below, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Exclusion / Expiry of the right of Withdrawal

A right of withdrawal according to § 312g par. 2 BGB and furthermore does not exist in contracts for the supply of products which are not prefabricated and for their production an individual selection by the consumer is decisive, or which are clearly customized to the personal needs of the consumer (individualization of articles).

The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

If you are an entrepreneur, ie in the exercise of an independent or commercial activity, you are not entitled to the right of withdrawal.

Consequences of the Cancellation

If you withdraw from this contract, we have to repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer), immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same way of payment as you used in the original transaction, unless expressly agreed otherwise with you. We may refuse to repay you until we have received the articles back or until you have provided proof that you have returned the goods to us, whichever is the earlier.

You must return the items to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs (way to the post office) of returning the articles.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the products.

Model Withdrawal Form

Complete and sent to: Arabian Plates, Monika Bäter-Moosburner, Straßweb 1, D-94436 Ruhstorf / Simbach, Germany, fax: +49 (0) 99 54 - 700 85 55, e-mail: info[at]

I / We (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods / the provision of the following service (*)



Ordered on (*) ____________ / received at (*) __________________

Name(s) of the consumer(s)

Address(es) of the consumer(s)

Signature(s) of the consumer(s) (only when notified on paper)


(*) delete as applicable

Return Shipment

You can return your revoked items postpaid within fourteen days to:

Arabian Plates
Monika Bäter-Moosburner
Straßweb 1
D-94436 Ruhstorf / Simbach

Please attach the invoice or the delivery note to the return shipment.

Alternatively, you can enclose the following information:
- E-mail address, first and last name of the buyer
- Order or delivery note number
- Item number
- Reason for the return

We kindly ask you to list sent, complained articles so that they can be checked and edited separately. Please understand that the processing of your return may take several days.